Corporate KnowledgeBase
ERROR: McAfee Common Framework returned error fffff95b @ 2 (issue: FrameworkManifest.xml corrupt)
Corporate KnowledgeBase ID: KB54520
Published: August 08, 2008
Environment
McAfee Common Management Agent 3.60
McAfee Common Management Agent 3.5x
McAfee VirusScan Enterprise 8.5i
McAfee VirusScan Enterprise 8.0i
Problem 1
The following errors occur after initiating an AutoUpdate:
McAfee Common Framework returned error fffff95b @ 2. (FrameworkManifest.xml corrupt)
Failed to initialize common updater subsystem
Make sure the McAfee Framework Services is running
Problem 2
Subsequent errors when trying to start the McAfee Framework Service:
Could not start the McAfee Framework Service on Local Computer
The system cannot find the file specified
Problem 3
Any of the following update methods will result in the AutoUpdate error:
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Right-clicking the McShield icon in the system tray and selecting Update Now
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Right-clicking the AutoUpdate in the VirusScan Console and clicking Start
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Creating a new scheduled task
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Editing the properties of the existing AutoUpdate task
Cause
FrameworkManifest.xml has become corrupted.
Solution 1
McAfee Agent 4.0
Changes in the design of the McAfee Agent 4.0 will prevent the corruption of the FrameworkManifest.xml file.
Solution 2
Common Management Agent
Solution 1 - Obtain FrameworkManifest.xml from another computer:
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Locate another VirusScan Enterprise (VSE) computer where the updates are working without error.
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Copy the FrameworkManifest.xml from the following path:
For VSE 8.5i (running on Windows Vista)
x:\Program Data\McAfee\Common Framework
For VSE 8.5i (running on Windows XP and earlier)
x:\Documents and Settings\All Users\Application Data\McAfee\Common Framework
For VSE 8.0i (running on Windows XP and earlier)
x:\Documents and Settings\All Users\Application Data\Network Associates\Common Framework
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Paste the file to portable media or network share that can be accessed by both computers.
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Click Start, Run, type services.msc, and click OK.
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Right-click McAfee Framework Service and select Stop.
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Copy FrameworkManifest.xml to the Common Framework directory.
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Right-click McAfee Framework Service and select Start.
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Update the product.
Solution 2 - Delete FrameworkManifest.xml and reinstall the Common Management Agent (CMA)
It is necessary to delete FrameworkManifest.xml because it may not be removed or replaced when an uninstall/re-install is undertaken.Step 1 - Allow VSE files and settings to be modified (VirusScan Enterprise 8.5i and higher only)
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Click Start, Programs, McAfee, VirusScan Console.
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Right-click Access Protection, then select Properties.
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Select Common Standard Protection.
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Select Prevent modification of McAfee files and settings and disable this option.
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Click OK.
Step 2 - Delete FrameworkManifest.xml and reinstall CMA:
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Delete FrameworkManifest.xml from the following path:
For VSE 8.5i (running on Windows Vista)
x:\Program Data\McAfee\Common Framework
For VSE 8.5i (running on Windows XP and earlier)
x:\Documents and Settings\All Users\Application Data\McAfee\Common Framework
For VSE 8.0i (running on Windows XP and earlier)
x:\Documents and Settings\All Users\Application Data\Network Associates\Common Framework
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Restart your computer.
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Re-install the Common Management Agent (CMA) / ePO agent.
NOTE: CMA is available for download from the McAfee Downloads site. See KB54808.
