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ERROR: McAfee Common Framework returned error fffff95b @ 2 (issue: FrameworkManifest.xml corrupt)

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ERROR: McAfee Common Framework returned error fffff95b @ 2 (issue: FrameworkManifest.xml corrupt)
Corporate KnowledgeBase ID:  KB54520
Published: August 08, 2008

Environment

McAfee Common Management Agent 3.60
McAfee Common Management Agent 3.5x
McAfee VirusScan Enterprise 8.5i
McAfee VirusScan Enterprise 8.0i

Problem 1

The following errors occur after initiating an AutoUpdate:
McAfee Common Framework returned error fffff95b @ 2. (FrameworkManifest.xml corrupt)

Failed to initialize common updater subsystem

Make sure the McAfee Framework Services is running

Problem 2


Subsequent errors when trying to start the McAfee Framework Service:
Could not start the McAfee Framework Service on Local Computer

The system cannot find the file specified

Problem 3


Any of the following update methods will result in the AutoUpdate error:


  • Right-clicking the McShield icon in the system tray and selecting Update Now




  • Right-clicking the AutoUpdate in the VirusScan Console and clicking Start




  • Creating a new scheduled task




  • Editing the properties of the existing AutoUpdate task


Cause

FrameworkManifest.xml has become corrupted.

Solution 1

McAfee Agent 4.0

Changes in the design of the McAfee Agent 4.0 will prevent the corruption of the FrameworkManifest.xml file.
To download the McAfee Agent from the www.mcafee.com website, see KB54808 .

Solution 2


Common Management Agent

Solution 1 - Obtain FrameworkManifest.xml from another computer:


  1. Locate another VirusScan Enterprise (VSE) computer where the updates are working without error.




  2. Copy the FrameworkManifest.xml from the following path:

    For VSE 8.5i  (running on Windows Vista)
    x:\Program Data\McAfee\Common Framework

    For VSE 8.5i (running on Windows XP and earlier)
    x:\Documents and Settings\All Users\Application Data\McAfee\Common Framework

    For VSE 8.0i (running on Windows XP and earlier)
    x:\Documents and Settings\All Users\Application Data\Network Associates\Common Framework





  3. Paste the file to portable media or network share that can be accessed by both computers.




  4. Click Start, Run, type services.msc, and click OK.




  5. Right-click McAfee Framework Service and select Stop.




  6. Copy FrameworkManifest.xml to the Common Framework directory.




  7. Right-click McAfee Framework Service and select Start.




  8. Update the product.



Solution  2 - Delete FrameworkManifest.xml and reinstall the Common Management Agent (CMA)
It is necessary to delete FrameworkManifest.xml because it may not be removed or replaced when an uninstall/re-install is undertaken.
Step 1 - Allow VSE files and settings to be modified (VirusScan Enterprise 8.5i and higher only)


  1. Click Start, Programs, McAfee, VirusScan Console.




  2. Right-click Access Protection, then select Properties.




  3. Select Common Standard Protection.




  4. Select Prevent modification of McAfee files and settings and disable this option.




  5. Click OK.



Step 2 - Delete FrameworkManifest.xml and reinstall CMA:


  1. Delete FrameworkManifest.xml from the following path:

    For VSE 8.5i (running on Windows Vista)
    x:\Program Data\McAfee\Common Framework

    For VSE 8.5i (running on Windows XP and earlier)
    x:\Documents and Settings\All Users\Application Data\McAfee\Common Framework

    For VSE 8.0i (running on Windows XP and earlier)
    x:\Documents and Settings\All Users\Application Data\Network Associates\Common Framework





  2. Restart your computer.




  3. Re-install the Common Management Agent (CMA) / ePO agent.


    NOTE: CMA is available for download from the McAfee Downloads site. See KB54808.


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